FAQs for Marquee Hire
What payment methods do you accept?
We accept payments via credit/debit card, or BACS transfer. Please note, if you pay by BACS, funds must clear in our account before the delivery date. Cheques are accepted only if they clear at least 10 days before delivery.
Do I need to pay a deposit?
Yes, a non-refundable deposit of 25% is required to secure your booking. This deposit ensures your marquee and equipment are reserved for your date.
Is the equipment insured?
Yes, our equipment is fully insured for public liability up to £1 million. However, please note that our insurance does not cover theft, vandalism, or damage caused by neglect. Additional insurance options are available upon request.
What happens if the weather is extreme on the day of my event?
If extreme weather is forecasted, we may decide not to erect the marquee for safety reasons. We will stay in touch with you and provide guidance based on the forecast, as well as a wind management plan. However, please note that cancellations due to extreme weather conditions may still incur the full hire fee.
Can I use my own décor in the marquee?
Yes, you are welcome to decorate the marquee, but please avoid attaching items directly to the marquee walls, roof, or structure, as this may result in damage. Tape or other adhesives should not be used, and hanging items or sticking anything to the marquee may result in additional cleaning or repair charges.
Do you provide heating for colder months?
Yes, we offer a range of heating options, including lamp and indirect heaters, ideal for keeping guests warm during colder months. Heaters must be kept clear of flammable materials, and we will work with you to ensure they are set up safely.
When will my marquee be collected?
Typically, we collect marquees within three days of your booking’s end date. If you need a specific collection date or time, please let us know at least two weeks prior. Delays in collection due to restricted access or obstructions may incur additional charges.
What do I need to do if I want to cancel my booking?
To cancel a booking, please send an email with your booking number, hire date, and cancellation request. Cancellations made within seven days of booking may be fully refunded, except when the delivery date is within this period. For cancellations made within seven days of delivery, the full booking fee will be charged.
Can I alter the marquee setup once it’s installed?
No, for safety reasons, once the marquee is set up, its structure or exits should not be altered. Any changes to openings or framework could compromise the stability and safety of the marquee.
What surface should the marquee be placed on?
For the best results, the ground should be as level as possible. If you have ordered flooring, it will follow the ground’s natural shape, so levelling is recommended for an even finish. Grass areas should be cleared of debris, and we recommend freshly cut grass to avoid any issues. We can also put marquees on hard surfaces just let us know when you book so we can put a note on the booking to provide weights.
What should I do if the equipment is damaged or missing?
If equipment is damaged or missing during the hire period, you may be responsible for repair or replacement costs. Please take care to secure all hired items, especially if left unattended or if the site is not on your property.
Can I use my own electrical appliances with the marquee power setup?
For safety, please do not connect your own appliances to our extension cables or power sources without first consulting our team. This helps avoid overloading and ensures safe power distribution during your event.
What happens if my event runs longer than planned?
If additional time is needed or if collection needs to be delayed, please contact us as soon as possible. Unscheduled extensions or delays in returning equipment may result in additional charges.
Do you offer setup and takedown services for all your equipment?
Yes, our team handles the complete setup and takedown of marquees and any additional equipment. We ensure everything is installed safely and securely, so you can focus on enjoying your event.
Can I arrange specific delivery or collection times?
Yes, if you need a specific delivery or collection time, please let us know at least two weeks before your event. We’ll do our best to accommodate your schedule. If we can’t access the site as agreed, there may be additional charges.
Do I need to prepare the site before the marquee is set up?
Yes, please ensure the area is clear of debris, including grass clippings and pet waste, and as level as possible. This helps us set up the marquee smoothly and ensures the flooring is even.
What types of events do you cater to?
We cater to a wide range of events, including weddings, corporate functions, private parties, and public events. Our versatile marquees and range of add-on services can be customised to suit any occasion.
Is there a minimum or maximum hire duration?
We offer flexible hire durations based on your needs. Whether you need a marquee for a single day or an extended period, let us know, and we’ll work with you to accommodate your requirements.
Do you provide power sources for lighting and heating?
While we provide lighting and heating options, you’ll need to ensure there are power sockets available. For larger events, additional power sources may be needed, which we can discuss during the planning process.
How do I know how many heaters or lighting options I’ll need?
We’re happy to recommend the ideal number of heaters or lighting units based on your marquee’s size and the event type. Generally, our team will assist in tailoring the setup to create a comfortable and well-lit environment for your guests.
Do you offer flooring options for all marquee sizes?
Yes, we provide various flooring types, including carpet on board, for all marquee sizes. Flooring options are customisable based on the event and ground surface, and we’ll work with you to select the best choice for your venue.
Can I view the marquees and equipment before booking?
Absolutely! We understand the importance of choosing the right setup. You’re welcome to schedule a site visit to see our marquees and equipment in person and discuss your event requirements with our team.
How do you handle bad weather during my event?
Our marquees are built to withstand typical British weather, but for safety, we monitor conditions closely. If high winds or severe weather are expected, we’ll reach out to you with advice or make adjustments based on our wind management plan. In extreme cases, we may need to reschedule for everyone’s safety.
Are additional charges applied if equipment is returned dirty?
Yes, a reasonable cleaning fee may apply if items, such as chairs or furniture, are excessively soiled. For example, chairs with fabric staining may incur a small cleaning fee, and tape residue removal on marquees will also incur a cleaning charge.
Is security provided with the marquee hire?
While we don’t provide security services, we recommend arranging security for unattended events or for overnight setups, especially if the site is not on your property. This helps prevent theft or damage, which you’d be responsible for.
Can I change my booking after it’s confirmed?
Yes, you can make adjustments to your booking if your requirements change. Please contact us as early as possible, and we’ll do our best to accommodate any modifications based on availability.
What do I do if I need to extend the hire period?
If you need additional time, please contact us as soon as possible. We’ll make every effort to accommodate your request, although this may depend on availability and may incur additional hire fees.
Is there a minimum order requirement?
While there is no minimum order, hiring larger marquees and additional equipment is ideal for creating a complete event setup. We’re happy to assist with events of all sizes, from intimate gatherings to large-scale functions.
How far in advance should I book?
We recommend booking as early as possible, especially for peak event seasons. This ensures the availability of your preferred marquee and equipment options.
Do you have a cancellation policy?
Yes, cancellations must be submitted in writing. Cancellations within seven days of booking are fully refunded, but bookings cancelled within seven days of the setup date will incur the full hire fee. Deposits are non-refundable outside the initial seven-day period.
For any further questions or details about our services, feel free to reach out at 07447 093 751 or by email at marshallsmarquees@gmail.com. We’re here to help make your event a success!